Reception desks

Reception and payment desks

  • Reception desks and counters should be designed to be accessed and used by wide range of people‚Äôs ability and height on both customer and staff side.
  • The floor level should be the same on both the staff and customer side of desk.
  • Counters and desks should be set at two heights:
  • Maximum 760mmm high for people seated and a knee recess at least 700mm high 950-1100mm for people standing
  • Knee recess should be 500mm deep on customer side and 650mm deep on the staff side.
  • The counter depth where there is space for a wheelchair user should be at least 700mm
  • The lower section of counters should be at least 1800mm wide.
  • Provision of additional seats at lower counter should be considered.
  • All exposed edges and corners should be well rounded.

Reception Desk with Knee Recess

Reception Desk without Knee Recess

Reception queuing areas

  • The distance between the reception service desk and queuing barrier/rail should be at least 1800mm.
  • Permanent barriers should have a rigid top and bottom rail. The top rail should be strong enough for people to lean on to rest. The bottom rail designed as a tapping rail with the lower edge no more than 150mm above floor level.
  • The base of queuing barrier should not present a trip hazard.
  • Queuing barriers and rails should contrast visually with surrounding surfaces.