The distance between the reception service desk and queuing barrier/rail should be at least 1800mm. Permanent barriers should have a rigid top and bottom rail. The top rail should be strong enough for people to lean on to rest. The bottom rail designed as a tapping rail with the lower edge no more than 150mm above floor level. The base of queuing barrier should not present a trip hazard. Queuing barriers and rails should contrast visually with surrounding surfaces.

Reception desks and counters should be designed to be accessed and used by wide range of people’s ability and height on both customer and staff side. The floor level should be the same on both the staff and customer side of desk. Counters and desks should be set at two heights: Maximum 760mmm high for people seated and a knee recess at least 700mm high 950-1100mm for people standing Knee recess should be 500mm deep on customer side and 650mm deep on the staff side. The counter depth where there is space for a wheelchair user should be at least 700mm The lower section of counters should be at least 1800mm wide. Provision of additional seats at lower counter should be considered. All exposed edges and corners should be well rounded. Reception Desk with Knee Recess Reception Desk without Knee Recess